All Systems Operational

Uptime over the past 90 days. View historical uptime.
Collection Layer Operational
90 days ago
100.0 % uptime
Today
Serving Layer - U.S. east Operational
90 days ago
100.0 % uptime
Today
Serving Layer - Europe Operational
90 days ago
100.0 % uptime
Today
Administration Site Operational
90 days ago
100.0 % uptime
Today
Recommendation API Operational
90 days ago
100.0 % uptime
Today
Email API Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
CDN Operational
90 days ago
100.0 % uptime
Today
Data Feeds Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Support/ Knowledge Base / Community Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 21, 2026

No incidents reported today.

May 20, 2026
EU & US Sections | Custom Filter Rules Not Applying in Recommendations for Some Newly Created Strategies
Resolved - This incident has been resolved.
May 20, 13:11 UTC
Monitoring - A fix has been implemented, and we are actively monitoring results. Rules in the affected recommendation strategies are now being applied correctly.

We will continue to monitor to ensure sustained performance.
May 19, 19:17 UTC
Investigating - Our engineering team is actively investigating to identify the root cause and implement a fix. This issue appears limited to strategies created with custom filter rules on May 19, 2026.

Existing strategies created before May 19, 2026 continue to apply the rules as expected.
May 19, 15:28 UTC
May 19, 2026
May 18, 2026
Strategy Publishing Issues for Some EU & US Sections
Resolved - Some EU & US customers may have experienced issues when publishing Strategies on May 18, 2026. A fix has been implemented and the issues should now be resolved.

Strategies published before the incident were still served and not affected.
May 18, 15:45 UTC
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Issues on the USE server with real time affinity and API feeds.
Resolved - All services are back to normal and operational.
May 8, 13:28 UTC
Update - Issue resolved.
May 8, 12:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 12:32 UTC
Update - Services are starting to recover, some delays still in API feed.
May 8, 11:52 UTC
Identified - Issue is due to AWS global outages. We are pushing for ETA.
May 8, 06:42 UTC
Investigating - We are facing issue with the real time affinity (affinity campaigns), the delta api requests will fail (api feed updates), there will be delay in reports

Who does this effect? US server.

When did this issue start?
08/05/2026
Start - 3:30 AM UTC+2

Currently, we do not have an ETA, but will continue to update as we progress.

Our apologies for the inconvenience this may have caused.
May 8, 06:08 UTC
May 7, 2026

No incidents reported.

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