Degraded Performance for Shopping Muse Agent-Assistant in EUC

Incident Report for Mastercard Dynamic Yield

Resolved

This incident has been resolved.

Posted Apr 29, 2026 - 16:52 UTC

Identified

We have identified an issue causing degraded performance for Shopping Muse Agent-Assistant endpoint in the EUC region starting from April 29, 2026, 16:50 (UTC+2). This is caused by degradation in a third-party upstream service and may result in slower responses or intermittent timeouts.

Our team is actively monitoring the situation and working with the upstream service toward resolution.

Posted Apr 29, 2026 - 15:16 UTC

This incident affected: Recommendation API.